Policies

We take great pride in providing the best salon experience possible to every client. These policies and procedures are in place to protect you and our staff. Following these policies will help promote the culture of care, trust, and excellence we foster at Flair de Beauté. Please review all policies before booking an appointment. 

All appointments are payable by all major credit/debit cards, Cash, Zelle and Venmo. 

While in Salon Policy

  • No children or pets will be allowed into the salon during your appointment. 

  • Under the ADA and Virginia law we welcome service animals:

    • Service animals are not pets, and the work or task a dog has been trained to perform must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals.

    • A service animal can be excluded from the salon if it poses a direct threat to health and safety of the clients, their guests, staff or the salon. If it is not housebroken, disruptive or is out of control and you are unable or unwilling to control the situation effectively.

  • No guests will be allowed into the room during your appointment.

    • If a client's guest is disrupting in any way, Flair de Beauté has the right to ask them to leave the salon.

Appointment Policy

  • A Valid Credit/Debit card on file is required for all clients when scheduling. All cancellation fees, No call/No show fees, and numerous rescheduling fees will be charged on the card provided on file unless the client provides another valid form of payment.

  • A valid credit card is required to hold the appointment. 

  • All clients must fill out our consent forms for each service they receive. For example, a current lash client scheduled for a brow service for the first time must fill out and sign the brow consent form.

  • Photographs/Videos will be taken before and after the procedure to document the results of the service provided. They are strictly for the internal use of Flair de Beaute’ and will not be published without the client's consent.

    —If the client refuses any photography or video taken, Flair de Beauté is not responsible for any claims related to the service/s provided at that time and any future appointments.

  • Interacting with your phone/Ipad/ computer device in any way during services will cause a distraction for your artist and/or interfere with the service that is provided therefore, clients must put their device away/aside during services. In case of an emergency, if a client needs to use their device the artist will stop the service
    until the client is off the device. This time will count as part of the appointment which may affect the final result.

  • Clients are responsible for communicating with their artist about all changes to the client's medical history. The client’s safety and health is our top priority.

Lateness Policy 

Clients have a 15-minute grace period in case they run late for the appointment. After 15 minutes have elapsed, the appointment will be automatically canceled. Please contact us via phone or text message if you will be late.

We understand that life happens; please read on carefully for options we offer to accommodate our clients:

-If a client is more than 15 minutes late than the scheduled appointment and there’s a possibility to provide a partial of the service/s booked, it is at the client’s discretion to receive the services at that time. In this case, the client will be charged for the full amount of the service/s, even if the service/s is partially completed.

—We can extend service time for a fee ($1 per minute). This option is only possible if your artist has available time after your initial appointment was scheduled to end.

-If a client is more than 15 minutes late than the scheduled appointment and decides to cancel or reschedule the appointment, the client will be charged a cancelation fee (50% of the total service/s) at the time of canceling or rescheduling.

-If a client misses the appointment and does not communicate within 1 hour of the scheduled appointment, the client will be considered a “no-call/no-show” and will be charged in full for the scheduled service.

Cancellation Policy 

  • Any cancellations within less than 24 hours of notice are subject to a cancellation fee amounting to 50% of your scheduled service.

  • Clients who miss their appointments without giving any notification “No call/No show” will be charged in full for the scheduled service. 

    • Clients will not be allowed to make ANY future appointments at our location until the fee is paid in full.

  • All cancellation fees, No call/No show fees, and numerous rescheduling fees will be charged on the card provided on file unless the client provides another valid form of payment.

Rescheduling Policy 

  • Clients can reschedule appointments within 48 hours of their scheduled appointment:

    • First reschedule, No fees will be applied.

    • Second reschedule, a $25 fee will be collected. This fee is in addition to the total cost of the service.

    • If an appointment is rescheduled more than two times, a fee of 50% of the service total will be collected each time.

    • If an appointment is Canceled after 2 reschedules, regardless of the amount of notice given, a fee of 100% of the service total will be collected.

No Refund policy

You are paying for time, product, and other expenses that are used to provide you with a service.
No refunds will be given for any reason for any service. 

Service Policy 

Flair de Beauté retains the right to refuse service based on staff and management’s professional opinion. We also have the right to call 911 for further medical attention if deemed necessary by the service provider or management.

Eyelash extensions Policy

  • If you are unsure of whether your lashes will need a Full Set or a Refill please call ahead of booking online. Scheduling the wrong appointment type can cause you to reschedule your appointment.

    • For All full set appointments, plan on up to three hours of appointment time

    • For All refill appointments, plan on up to two & half hours of appointment time

    • Please allow extra time for all styling and design sets. 

Refill appointments

All appointments are scheduled based on how long they take to complete:

Cleaning/Prep, Removing grown-outs and Lash application.

  • The more time your artist spends cleaning makeup and residue from your lashes, the less time she will have for the Lash application. We strongly recommend coming to your appointment with clean lashes.

  • Our lash artist has the right to refuse the service if the application will cause harm to the natural lashes and/or eye area.

  • On occasions when “due to poor aftercare, cleansing lashes from oils & makeup, or if clients have lost more extensions than the appointment requirements”, we will need to extend the appointment with an extra fee if your artist’s time allows or reschedule for another time.

In case of an allergic reaction

  • Please contact your doctor or go to an ER. Our artists at Flair de Beauté are not licensed to give ANY medical advice.

  • We will be happy to provide a complementary lash extension removal (if you received this service with our artists at Flair de Beauté location) at no cost if your physician agrees to do so.

  • No refunds will be given in case of an allergic reaction.

Client satisfaction policy

We are committed to providing you with an exceptional experience. If there is any service that does not meet your satisfaction, we will work with you to the best of our ability. 

Clients can contact us within 72 hours after their appointment if they are unsatisfied with the results (Excluding semi-permanent makeup services). Clients can schedule to come back within 3 days after their appointment for a complimentary fix. We will do our absolute best to achieve a result that clients will enjoy.

Our Safety Protocol

  • Each station will be wiped clean with an EPA-registered cleaning disinfectant before and after each appointment. We follow strict guidelines as part of our requirements to maintain our license.

  • We disinfect and sterilize tools and instruments following OSHA guidelines. 

  • Service providers wear masks while providing services.

  • We clean and sanitize our credit card terminals, seats, stations, treatment tables, door handles, phones, and any area that comes into regular contact.

  • It is our policy that every service provider washes their hands before and after each appointment.

  • If a team member is sick or displaying symptoms they will stay home or be sent home to take care of themselves and the environment.